The Telecom Regulatory Authority of India (Trai) is stepping up its efforts to stop spam calls, especially robocalls. Trai has asked all telecom companies to provide data on unregistered telemarketers based on complaints from April to June.
Key Points:
- Many spam calls come from regular 10-digit numbers, not the designated 140 series for telemarketers, making them hard to identify.
- Consumers have complained about these robocalls, and Trai plans to take action against those responsible.
- Trai has shared reported numbers with telecom firms to identify and penalize the culprits.
How Spam Calls Work:
- Unscrupulous agents use a service called primary rate interface (PRI) to get multiple connections, allowing them to make many calls at once.
- Even if a consumer blocks one number, other numbers from the same PRI can still call them.
Current Measures and Challenges:
- Individuals are limited to nine connections, but corporate users can have more, which is sometimes misused for spam calls.
- Trai has identified certain number prefixes, like 731 and 129, commonly reported as spam.
- Telecom firms have been asked to report the top 25 spam callers based on complaints.
Efforts and Industry Feedback:
- Despite ongoing efforts by Trai, the Department of Telecommunications (DoT), and the consumer affairs ministry, spam calls remain a big issue.
- Industry experts believe stronger penalties are needed since currently, violators are only blacklisted for two years without criminal consequences.
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