Since being taken over by the Tata Group, Air India has undergone significant changes, according to CEO Campbell Wilson. The infusion of new employees and training programs has led to a cultural transformation within the airline.
The takeover has brought in fresh talent while some older staff members have left. The average age of employees has dropped from 54 to 34 after the airline’s privatization in 2022.
Previously, there had been no hiring of non-flying staff for 15 years. With the new ownership, Air India has recruited many competent individuals, not just out of necessity but also to rejuvenate the workforce.
Wilson’s remarks come as Air India recently laid off around 200 employees as part of its restructuring efforts. However, this accounts for less than 1% of its total workforce, and those affected did not participate in voluntary retirement or reskilling programs offered by the airline.
Since the Tata Group took control, Air India has invested in employee development and skill enhancement. The company has facilitated the transition for employees accustomed to government employment, which can be challenging.
Over the past 18 months, Air India has hired 5,000 new employees and introduced modern technology that was lacking before privatization. The focus is now on creating a performance-oriented culture where punctuality and service excellence are prioritized.
The Tata Group is also restructuring its aviation business for better synergy. This includes merging Air Asia India and Air India Express to form a low-cost airline and integrating Vistara into Air India for premium services.
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