The District Consumer Disputes Redressal Commission in Central Mumbai has ruled that Flipkart must pay ₹10,000 to a customer for mental harassment caused by the cancellation of his iPhone order. The commission stated that Flipkart’s cancellation of the order was intentional, indicating a deficiency in service and unfair trade practices.
According to the complaint, the customer from Dadar placed an order for an iPhone on July 10, 2022, and paid ₹39,628 using his credit card. Despite assurances of delivery by July 12, the order was cancelled six days later. Flipkart claimed the cancellation was due to the customer’s unavailability during delivery attempts.
The customer argued that the cancellation caused not only financial loss but also mental harassment and subjected him to online fraud. Flipkart, however, contended that it operates as an online platform and is not directly responsible for orders placed with third-party sellers.
The commission found Flipkart’s actions intentional, especially since the customer was in constant communication and assured that his concerns were being addressed. It ordered Flipkart to compensate the customer ₹10,000 for mental harassment and an additional ₹3,000 towards costs.
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